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Are any of you even able to get this message from the plant Hoth? I just received a quote from ESRI for maintenance. I'm a bit unfamiliar with the structure of this, even if I am *very* familiar with calling ESRI to ask questions. I looked here to get some answers: http://www.esri.com/software/maintenance/common-questions I'm still a bit confused. I want to be able to call when I get stuck with something but, do I really need 2 secondary maintenance programs for desktop standard and another for basic and another for advanced and another for advanced stand alone...... Seems like I'm just paying a bunch of times for the same thing, when one should cover it? Sorry in advance if this is a silly question. I'm not usually the one that keeps the budget but it looks like maybe our department should be. Or then again, maybe not :/ Thanks in advance and good luck out there in the snow, Mike Ray ------------------------------------------------------------------------- This list (NEARC-L) is an unmoderated discussion list for all NEARC Users. If you no longer wish to receive e-mail from this list, you can remove yourself by going to http://listserv.uconn.edu/nearc-l.html.