The Esri UC starts next week. We have just written two blog posts I thought might be of interest relating to ArcGIS. The first is entitled: What we learned from a failed ArcGIS Implementation -
Some of the themes which came out of these two stories -
understanding, data, trust, iterative translation of vision to GIS, custom v COTS ..
Some of you may have had similar experiences
--Matt
ps. both articles were written to share our experiences with ArcGIS and encourage discussion