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Jay: Try a fresh start by deleting and downloading the app again. It might work. Thanks Binod Shah On Fri, Jul 27, 2018 at 2:16 PM Guarneri, Jay <[log in to unmask]> wrote: > Hello! > > > > We’ve been experiencing an interesting issue with Collector, and I’m > curious if anyone else has experienced anything similar. > > > > Occasionally, the end user will not see any of our internal data in the > map. Usually, we can fix this with either switching between maps or signing > out and back in to Collector. Once in a while, however, the only way to > resolve it is to have the user log out, then log in on another iPad, then > log back in to their iPad. Logging a different user on to the same iPad > then logging back in does not resolve the issue; the user must log in to > another iPad. It seems likely that the issue is on the server end, but I’m > not 100% certain since we don’t have the same issue with Survey123. > > > > What I’m having trouble discerning is whether the issue is in Portal, our > larger server/network environment, or in how Collector communicates with > Portal. Has anyone else had this issue and been able to run it to ground? > > > > Thanks, > > > > Jay > > > > [image: cid:[log in to unmask]] > > Jay Guarneri, GISP > > GIS Administrator > > Pennichuck Water > > 25 Manchester St. > <https://maps.google.com/?q=25+Manchester+St.+Merrimack,+New+Hampshire+03054+Ph:+(800&entry=gmail&source=g> > > Merrimack, New Hampshire 03054 > <https://maps.google.com/?q=25+Manchester+St.+Merrimack,+New+Hampshire+03054+Ph:+(800&entry=gmail&source=g> > > Ph: (800 > <https://maps.google.com/?q=25+Manchester+St.+Merrimack,+New+Hampshire+03054+Ph:+(800&entry=gmail&source=g>) > 553-5191 > > > > *The contents of this e-mail and any attachments are confidential, and may > be privileged or otherwise protected from disclosure, and are the property > of Pennichuck Corporation and/or any of its subsidiaries. The e-mail and > its content are only to be used by the intended recipient of the e-mail, > unless specifically authorized by the sender. If you are not the intended > recipient, then the use, disclosure, copying, distribution or reliance upon > this email, its contents and attachments is prohibited. Please notify the > sender immediately and delete the message and any attachments thereof, from > your system. Pennichuck Corporation and any of its subsidiaries do not > accept liability for any omissions or errors in this message which may > arise as a result of e-mail transmission or for damages resulting from > unauthorized changes of the content of this message or any attachments > thereto. Pennichuck Corporation or any of its subsidiaries do not > guarantee that this message is free from viruses and does not accept > liability for any damages caused by any virus transmitted therewith.* > > > ------------------------------------------------------------------------- > This list (NEARC-L) is an unmoderated discussion list for all NEARC Users. > > If you no longer wish to receive e-mail from this list, you can remove > yourself by going to http://s.uconn.edu/nearcsubscribe. > -- .......................................... Binod Shah New York, NY, USA Mobile No.: +19172088119 E-mail: [log in to unmask] Skype:binod.shah91 ------------------------------------------------------------------------- This list (NEARC-L) is an unmoderated discussion list for all NEARC Users. If you no longer wish to receive e-mail from this list, you can remove yourself by going to http://s.uconn.edu/nearcsubscribe.