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One additional point to add to Binod’s good advice…
We found was if there are multiple full resolution photos attached to each collection there can be issues when syncing many collection updates.
We have adjusted the photo resolution in the collector settings to medium resolution and have had no further sync problems.
The lower res images were still good enough to meet the needs of the collection efforts.
Steven P. Santovasi, GISP, sUAS
\ Burns & McDonnell
Manager Technology and Innovation
Emerging Technologies, Geospatial Services and UAS Technologies
O 203-284-8590 \
D 203-294-2361 \
M 860-671-1314
[log in to unmask] \
burnsmcd.com
108 Leigus Rd, Suite 100 \ Wallingford, CT 06492
OneTouchPM Program Management Solution
From: Northeast Arc Users Group <[log in to unmask]>
On Behalf Of binod shah
Sent: Tuesday, January 21, 2020 10:39 AM
To: [log in to unmask]
Subject: Re: Issues with Collector in iPADs
If you are syncing the data, it means you are using the offline mode of the collector app. Try to collect the data and syn when you are under a strong WiFi network rather than cellular.
Also, check if you have the updated version of the collector app.
These are the techniques that we usually use when we have the syn error. I hope it helps.
Thanks,
Binod Shah
Mapping Technologist/GIS Specialist
NYSDOT
On Tue, Jan 21, 2020 at 10:23 AM Pete Fellows <[log in to unmask]> wrote:
Syncing rules I live by:
- Must be a great WiFi connection
- Don’t do unplugged on a low battery
- Must be properly logged in to the correct AGOL account
- Clear your sent items periodically!!
- If doing a lot of attachments be extra careful of the above
- Can’t hurt to swipe up to close, restart and relogin before a big sync and if having problems
- Don’t update app between collection and sync
- Think like you are using PC ArcView 3.2a with segmentation violations…
Pete Fellows, GISP, CFM
GIS Manager | Two Rivers-Ottauquechee Regional Commission
128 King Farm Road | Woodstock, Vermont 05091
(802) 457-3188 - phone | (802) 281-2961 - cell | (802) 457-4728 - fax
[log in to unmask]| trorc.org| TRORC facebook TRORC YouTube
From: Northeast Arc Users Group <[log in to unmask]> On Behalf Of David (Dave) Tewksbury
Sent: Tuesday, January 21, 2020 10:11 AM
To: [log in to unmask]
Subject: Re: Issues with Collector in iPADs
Have students using Collector with iPhones and I've used it extensively with iPad. Only issue I've seen with syncing is when the system is trying to sync over a cellular connection. On field trips/fieldwork, I don't attempt sync until back where we are on a good WiFi network.
Just my 2 cents
On Tue, Jan 21, 2020 at 9:48 AM Pam DeAndrea <[log in to unmask]> wrote:
HI Folks,
We have been using iPads with collector for few years. We haven’t had any specific issue with the Collector update but we have had issue with syncing if there is not enough memory available on the iPad itself. If there are a lot of downloaded maps and/or photos, it won’t sync.
Good luck,
Pam
Pam DeAndrea
Senior GIS Planner
Central Vermont Regional Planning Commission
29 Main Street, Suite 4
Montpelier, Vermont 05602
Phone: (802) 229-0389
Web: www.centralvtplanning.org
From: Northeast Arc Users Group [mailto:[log in to unmask]] On Behalf Of DeLand, Stuart
Sent: Tuesday, January 21, 2020 8:08 AM
To: [log in to unmask]
Subject: Re: Issues with Collector in iPADs
Hello,
That is very interesting; CTDEEP is ramping up the use of mobile deployments of Survey123 and likely will be using Collector soon. While we aren’t using iPads, we will be using other tablet technology, has anyone had this issue on other tablet platforms along with iPads?
Thank you,
Stuart DeLand
Environmental Analyst II
Connecticut Department of Energy & Environmental Protection
860-424-3152
From: Northeast Arc Users Group <[log in to unmask]> On Behalf Of Tripp Corbin
Sent: Monday, January 20, 2020 1:35 PM
To: [log in to unmask]
Subject: Issues with Collector in iPADs
Hey everyone,
We updated the version of Collector and the OS on the iPADs we were running for a field project. Since then we have been having sync issues. When we try to sync, two things happen. Either the sync times out or the iPAD crashes but still seems to sync the data. If the Sync just times out a second attempt to sync works. Anyone else having similar issues?
Tripp Corbin, MCP, GISP
CEO
eGIS Associates, Inc.
678-710-9710 Ext 0021
678-672-8970 Direct Dial
Click here to order my book, Learning ArcGIS Pro
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Dave Tewksbury
FAA Certified UAS PilotGIS & Tech support
Dept of Geosciences
Hamilton College
Clinton, NY 13323
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